Indane Gas
Non delivery of Gas refills in time by Radhakrishna Indane

I have a gas connection at RADHAKRISHNA INDANE agency, Shop No 1, Sneha Kunj, Near Jambulkar Chowk, PUNE-411040.Customer no-2341.Normally we always find the phone busy when we try to call them to book the cylinder. On booking normally the agency people say is it will take atleast 8 days... but it further gets delayed by 3-5 days. Being working couples I always tell them to deliver the cylinder either on Sat/Sun. This time I had booked my cylinder on 2nd last week of Nov. My booking nuber was 3322.It has been 4 weeks I have not yet recieved my cylinder..I had called them four times during this period to remind them. First they said they had cancelled my booking as they found my house locked when they came to deliver. I told them that I had requested them to deliver on SAt or Sunday's only and on Sat/Sun not a single person had come to my home how can they cancel it. They then assured me that they would deliver it next Sat... this I am hearing for the past three weeks. Today (20th Dec) being a Sunday I had an emergency as I had to take my kid to hospital, I had given the book and empty cyclinder to the security man of my society so that in case if any gas delivery person comes they could take the same on my behalf. But my badluck, they came in my absence and didnot give it to the security person nor did they bothered to check with me. They left a message saying that yjey will deliver only to the owner and they can now deliver only after 7th or 8th of Jan. This is really annoying. First every Sat/Sun I waited for their delivery as they promised me the same. Now the reason for not delivering what they say is they can only handover the cylinder to the owner. The customer service cell I tried also doesnot work. Please look into this matter since it is now a month and no cylinder has been delivered.

Company: Indane Gas
Country: India

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