Indanegas
Non-delivery of gas refill

DEAR SIR,

I AM A CONSUMER OF INDANE GAS SERVICES SUPPLIED BY M/S.JAI JAWAN GAS SERVICE, D-493, PALAM EXTENSION., SECTOR-7, DWARKA, NEWDELHI-110045 UNDER CONSUMER NO.43549.

IT IS REALLY TROUBLESOME TO BOOK A GAS REFILL WITH THE DEALER. BOOKING BY TELEPHONE NEVER MATURES . I AM EXPERIENCING GREAT DIFFICULTY IN BOOKING THE GAS. THE PHONES ARE BUSY EVERYTIME, IF BY MISTAKE CONNECTION IS ESTABLISHED THE REPRESENTATIVE SHALL BOOK THE REFILL BUT IT SHALL NEVER BE MATERIALISED. I HAD TO MAKE NUMEROUS CALLS/REMINDER STATING THAT I BOOKED THE REFILL ON THAT DAY. THE REPLY WILL BE SIMPLE THAT NO BOOKING MADE ON THAT DAY IN YOUR NAME. THIS REPLY IS GIVEN AFTER EVERY BOOKING. I AM FED UP WITH ALL THESE NUISANCE REPLY.

PRESENTLY I BOOKED A REFILL 15 DAYS BEFORE, THE SAME REPLY WAS GIVEN TO ME OF MY THAT BOOKING .NOW HE SAYS THAT YOU SHOULD GET THE BOOKING NUMBER.

AGAIN I GOT THE BOOKING NUMBER RR 3525 DATED 05.02.2008 AND I WAS ASSURED THAT REFILL SHALL COME WITHIN THREE DAYS. I TELEPHONED ON 09.02.2008 WHEN MY SECOND CYLINDER GOT EMPTIED TO KNOW THE FATE OF MY BOOKING I WAS TOLD THAT WITH IN 2 HOURS REFILL SHALL REACH. NOW AFTER A GAP OF 20 HOURS I DIDNOT GOT MY REFILL AND THERE IS NO REPONSE ON THE PHONE. NOW WE ARE COOKING OUR FOOD ON HEATER AS THERE IS NO REFILL IN THE HOUSE IN THIS CHILLY WEATHER OF DELHI. MAY I REQUEST YOU THROUGH THIS EMAIL TO IMPRESS UPON THE DEALER TO MEND HIS WAY OF NON-COPERATING WITH CUSTOMERS AND DELIVER THE REFILL IN TIME TO CONSUMER.

REGARDS

ASHWANI KUMAR,

61, SECTOR-12, POCKET-4, SUBHAM APPARTMENT,

DWARKA, NEW DELHI-110075

MOBILE NO 98108 32632

NEWDELHI

10.02.2008

Company: Indanegas
Country: India

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