Indane Gas
BOOKING THROUGH SMS

I AM CONSUMER OF M/S CHIRAG, INDANE GAS DISTRIBUTOR AT SILIGURI. MY CONSUMER NO. IS 23606.THE FOLLOWING IRREGULARITIES IS OBSERVED

1. Mobile for SMS booking is kept on switch off mode most of the times.

2, My last booking through SMS was 060208. It is not attended. Finally booked over telephone and the date recorded as 080208.

3. Telephone nos recorded in the display board at the office are very old.

4. "SMS service available" is not displayed at the office.

5. Type of booking is not recorded in the delivery slip. It should be SMS or Telephone or Counter Booking.

6. Date of delivery is not mentioned in the delivery slip.

7. Next Booking on or after... should be mentioned in the delivery slip.

8.Name, address, telephone no., email address of the area officer is not displayed in the office.

I hope if suggessitions made above are incorporated in the delivery slip the number of complaint all over the country can be redused drastically.

Further:

I visited the office on 22.02.2008 and dialed the telephone no.s and mobile no.s of the distributor through my mobile in the presence of the office staff and found that all the instruments are kept in the silent mode. Although I am getting the ring tone but there is no sound in the office. Which shows the attitude of the distributor and the level of customer service. The office staff failed to give a reply for the reasons for keeping the instruments in the silent mode.

Finally i discussed the matter for delivery of gas at my residence and the reply came "it will take 5-6 days more". But in the evening the gas was supplied at my residence. How it can be possible? This requires a through investigation.

The best way is start the booking through SMS and acknowledgement should be sent to the consumer.

Company: Indane Gas
Country: India

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