Indane Gas
Non supply of cylinde

Ashok H. Ayalani,

“Shivam” Talawadivas,

MORBI-363641 Date: 16/04

To,

M/s. Parekh Indane,

Savasar Plot Main Road,

MORBI.

Dear sir,

CUSTOMER NO - 00916

NON SUPPLIANCE OF GAS CYLINDER

I the undersigned - Ashok H. Ayalani single gas cylinder holder having your customer No.00916. As you are quite aware that I am experiencing difficulties from your end for non supply of gas cylinder and even not positive response from your office.

In the past I had been conveyed that as per rules a customer can rebook a cylinder after passage period of 21 days of booking date. Until and uptil it was going on as per rule conveyed. All of a sudden on 04/04 on a entitle date of booking (as conveyed) it was conveyed that there is a change and now entitlement new date will be 09/04.It was conveyed that as per new rule now entitlement for enrolling for fresh cylinder demand eligibility criteria has been changed from date of booking to date of delivery of cylinder As desired, the demand was enrolled on 09/04, but with sorry to state that in spite of having a single cylinder myself and my family is awaiting for the arrival of gas cylinder. In spite of repeated request of mine for suppliance of gas cylinder immediately as I am a single cylinder facility holder, but we have been not supplied still date. When I visited the office of your, it was learnt that Only cash and carry supply is available and I was advised that I may not be entitle for the cash and carry supply scheme.By launching new scheme of CASH & CARRY it must have benefited to you certainly but at the cost of the sweated money earner like wise me. Since last three days on inquiring in the morning for fresh cylinder it is conveyed that gas cylinder Rixa has already left the office/ godown. On enquiring at evening it is conveyed that Driver engaged in distribution of gas cylinder is tired after distributing 125 cylinders. This is a story repeatedly conveyed since last three days.

If a person like me being a regular customer of Indian oil corporation Ltd., since long have to face so may difficulties only because of distributor it is REALY SHAMEFUL After enrolling myself as a customer since long back who have never though of other alternative& MY BLIND FAITH IN IOC WAS A SAD MISTAKE. It is very difficult for any one to live without alternate arrangement and without LPG for continuous 13 days suddenly. (From the 04/04 to till date).

If a customer like me have to face such difficulties for having a gas cylinder who is responsible either IOC or distributor?

Only because of the rule and regulation framed and changed by you at your will from 4/4 till uptil date myself and my family is facing physical and psycological disturbance and which tarnish my social image - which give my a thought of going for litigation either through Court of law or Consumer forum.

Yours faithfully,

(A H Ayalani)

Copy to:

Indian Oil Corporation Ltd.,

IOC Bhavan, 1st Floor, LPG Division, Race course Ring Road,

Rajkot.

Company: Indane Gas
Country: India

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