Indane gas cylinder
MISBEHAVIOUR BY AGENCY

Dear Ms. Heena,

This is to bring to your notice that today morning my father who is close to 65 had called up Munikrupa Gas Agency, Someshwar, Satellite to check for the book that was expected.

The lady at the counter name unknown (she is the only lady sitting in this office) picked up the phone and as my father was giving the complete details this lady hung up the phone without intimating him.

Again my wife called up to inform this lady that they have to be courteous to the customer and specially to people of old age.

On this the lady without regret shot back rudely that there are 2 more phones going on and that is why she put down the phone.

As the arguement went further this lady went to the extent to say that you can go anywhere and complain.

What do I consider this, a lack of management with Indane that the agency people have no fear and start threatening in such a manner.

Finally we are the customers and we should be given due respect and hope we are not asking for more. All is required is a courteous response which I have not got.

I am marking this mail to the directors knowing that Indane Management will take this seriously and appropriate action will be taken on this and expect a verbal apology from this particular lady.

Ms. Mrinal/Mr. Gupta being directors I hope I will get due justice for this behaviour.

Awaiting a positive response on this.

My Consumer No 18277

Name: K.Krishnankutty

Address : 50, Jyoti Kalash Society,

Behind ISRO, Satellite,

Ahmedabad

Best Regards,

Dinesh Nair

Cell # 98254 00267

Company: Indane gas cylinder
Country: India

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