Indane gas IOC
Unacceptable service of Indane Gas Cylinderdistributo

I am a senior retired Govt servant taking Indane gas cylinder meant for households from Premier Gas Service, Vasant Market, Vasant Vihar, Kanwali Road, Dehradun (Telephone numbers for gas cylinder booking and delivery enquiries etc of this distributor 0135-2766347/0135-2760719). I have been their customer for the past 8 years.

Their service is pathetic and non-existent. You can keep on ringing the above 2 telephone numbers for booking of gas cylinders and for hours either the phones are giving engaged sound or nobody picks up the phone. No action is being taken by IOC against this terrible standard of service. Why??

Last time I booked the cylinder 0n 22.02.2012 and I was told that the cylinder would be delivered in 7-10 days. Now after 35 days I am still without a refill cylinder. Nobody answers the phone if at all I manage to reach the number. This has been the state of affairs with this Premier Gas Service ever since I started taking gas from them in 2003.

Will somebody in IOC pull up this distributor?? Is there any concept of customer service at all? The concerned manager can phone up these numbers and speak to other consumers to find out that what I am complaining of is real. My Consumer no. is 15112.

Shall be grateful for remedial action.

Virendra Singh

44 Alaknnada Enclave

GMS Road

Dehradun 248001

U.K.

Company: Indane gas IOC
Country: India
State: Uttarakhand
City: Dehradun

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