India Gifts Portal
Damaged Product Sent. Customer Service does not call back

I sent a $75 Remore Controlled Ferrari car (was advertised as a licensed 1:18 replica) as a surprise gift to my nephew. They spoilt the surprise and did not deliver on the day they promised. Once the package arrived the product was damaged. DTDC is not at fault as the packing seems intact and the damage was not in transit. India Gifts Portal seems to have shipped a used/returned damaged product.

-- The is not a licensed replica.

-- The car has scratches all over and looks like someone has used and abused it.

-- The wheels looks bent

-- We are scared it may fall apart and have not even opened up leave alone testing to see if the damn lemon works.

-- Asif Jafar mails back once in 2 days and is forcing us to accept a replacement. I already had to have a friend get a new gift. Try telling an anxious 5 year old to wait till India Gift Portal sends a replacement in 2 weeks! Also I'm sure they will send another crappy product..

-- I got a call from 91-9999319424 ; the caller was rude and kept saying everything is fine. IT IS NOT! If I call back he keeps hanging up. He will not even say his name or give a contact number where I can call them.

I left a review on India Gift Portal's Facebook page. I will write a blog post on this too. I am pissed. They gave me a bad product and it is damaged as well. I want a refund.

Company: India Gifts Portal
Country: India

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