Indian Oil
Demanding of tips by pantry car service personnel

Dear Sir/Madam,

I am a regular traveller by Rajdhani on New Bongaigaon to Guwahati Sector for the last one & half years. I have seen lot of deterioration of services inside the Rajdhani Express during the recent days. What surprises me is that the demands for handsome tips by the pantry car service personnel. Intially, the boys requested for tips and some passengers out of sympathy or so paid few bucks to them. But now it has become compulsory for every passenger to pay tips as demanded by them. The most horrible thing is that, if some passengers refuse to oblige or pay less then they starts arguing and do not leave the passanger until and unless they comply to it. Now, you might think that passenger can complain to the authority. But who is there on board to listen it? This things are happening under the nose of the authority. It gives us an impression that probably everybody on baord is getting a share of it.

secondly, why the passaengers like me from Guwhati to New Bongaigaon (to and fro) have always to argue for breakfast, water bottle etc? Is it not our right to get this items free inside Rajdhani?

Can you please tell me how much money is charged against breakfast, drinking water bottle and news paper out of Rs. 375/- which is AC 3T fare for this sector?

Why a regular ticket is not issued at the ticket counter from New Bongaigaon to Guwahati? and advance ticket is not issued from Guwahati to New Bongaigaon. There are 100 of passengers like me who undertake journey for this sector every Monday and returns on every Saterday.

Also, please advice the Station Master or who so ever are in charge of Guwahati Station to clean the track and plateform daily. The scene on the tracks are horrible. One can not sit or stand near the plateform without spitting or covering his/her nose otherwise the poor guy will vomit. Why it is attracting the concerned authorities attention only God knows.

We are finding that the Guwahati Station will be upgraded to International level. Sir, please upgrade it first to National level then you think of making it to international level.

Hope you will pay your kind attention and take necessary action to my concern and benefit lakhs of passengers like me.

Thanking you,

Sincerely yours,

(K.Pathak)

Guwahati, Assam

Company: Indian Oil
Country: India

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