INDIANOIL (indane gas)
Denying booking

Dear Sir,

Sub.: GAS CYLINDER BOOKING

I'm a LPG consumer with M/S TANUSHREE GAS SERVICE Shop No.10, Ashok Plaza Complex, 13 Pratap Nagar, Delhi-91. Customer no is 1254.I was trying to book my cylinder telephonic ally on agencys

No..01122752594 & 22756811 on 29/9/09 (tuesday) for hours the bell was ringing & nobody to pick, so my wife went personally and saw two men sitting ideally when she confronted they said 'hanji yaha tho asahi hai purae din ganti bajthi rahaegi ham bhohat busy hai aap apna no. bataeyae so with no option left she gave the no.and was told aap ka book ho gaya kal parso mae aajayega. On friday ie 2/10/09 we ran out of gas, somehow we managed and expected it receive it on saturday on the 5th day ie 3/10/09.It was quiet obvious that they won't pick the phone so she went personelly and was shocked to find the booking was not done on 29/9/09.When she confronted again she was told 'aaj aap ka book kardethae hai koshish kartae hae sham tak bhej daengae'.And the things got worse when they did send a gas cylinder which was leaking, we came to know about the leak in late evening, when all the doors were closed.(the gas was sent to us in the afternoon at around 4:00 PM) and when we tried to contact it was already closed. Then we had to call the Emergency no.which was attended within one hour by Mr. VIJAY SINGH TOMAR and told us to change the cylinder by next working day and meanwhile keep a damp cloth on the outlet.

Right now i am sitting in my home having ready made noodles bought from the Market and waiting for the next working day to come so that i can change my cylinder.

I request you to make a system in which the customer is given a reference no. so that he is sure that the gas has been booked in his name, and can challenge the agency for booking.

Thanking you

Yours faithfully,

S.JACOB

9313604560

Company: INDIANOIL (indane gas)
Country: India

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