Indian Railway
Lethargic and Corrupt employees

I was traveling from Byculla to CST and was asked for ticket from the TC. I showed the pass I had which was valid upto next three months. But still she argued on the matter of mismatch in ID Card number and the ticket number. On this basis she asked for a fine of Rs. 263/- from me. When I refused to pay, She took me to the CST main office, and there the gentleman sitting was very rude in his language. When I asked to show the rule book regarding penalty they answered in a very bad way and said that they will give the receipt for the same. The receipt which they gave me, was not against the penalty charges but for the excess luggage carrying charges (i can provide u with the receipt). When asked about it they told this was the proper receipt and I was not able to argue any further since I was inside their office and two of men were present who were speaking a very dirty language.

1. There is often a mismatch between the idcard number and the train pass number issued by the railway.

2. The person issuing id card hardly take any efforts to see that the photo is properly stamped.

3. Above all the language used by these people is very bad and they work as if they are not paid for their job. I have seen many commuters standing in queue for train pass abusing the window clerk (window number 13 – kalian station) for not giving proper service.

ARE THE RAILWAY EMPLOYEES NOT PAID, THAT THEY BEHAVE IN SUCH MANNER??

Company: Indian Railway
Country: India

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