Indian Railway
Loss of our Parcel

Respected Sir/mam,

I we are running our school and we carry school materials trought train. This time when I was travelling from LTT (MUMBAI) to TALCHER (ORISSA), I had booked my parcel in lugage, my reciept no is-B 726474, B-726582.When i reached my destin that is Talcher, i asked for my parcel but i was said that the door is unable to open and you can collect your parcel from Bhubeneshwar the next day. And the next day when i approched for my parcel i was again sent back telling that it is misplaced and they are not responsible for it. They are now asking us to wait. FOR HOW LONG SHOULD WE WAIT? AND WHEN WILL WE GET OUR PARCEL? When we asked for any contact number they denied, our place is 25KM far. Do we need to go every day in search of our parcel? We are now asked to go Bhubeneshwar for further enquery of our parcel. IS THIS THE FACILITY GIVRN TO THE CUSTOMERS??? We were asked to approach CBO (CHIEF BOOKING OFFICER), we did so but he is also on leave from Wednesday to monday and it is said that no other person can help us. So till how long we have to wait? is only one person to look at our problem? is this a manner to behave with customers?

We are waiting for quick response to our this complain.

THANK YOU

Company: Indian Railway
Country: India

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