Indian Railways
NON ISSUANCE OF HAND TOWEL AND RUDE BEHAVIOUR OF AC ATTENDANT

I TRAVEL FREQUENTLY IN 3 AC / 2 AC 2664 TPJ-HWH SUPERFAST EXPRESS AND 2663 HWH-TPJ EXPRESS. MOST OF THE TIMES THE HAND TOWEL IS NOT AT ALL ISSUED ESPECIALLY IN 3 AC AND SUPPLIED IN 2 AC ONLY WHEN ASKED. THE BEDSHEETS AND BLANKET ARE ALSO ISSUED QUITE LATER AFTER THE TRAIN DEPARTS AND IF QUESTIONED THE ATTENDANT GIVES A VERY RUDE REPLY . THE BEDSHEETS ARE NOT SO CLEAN AND MOST OF THE TIMES CRUMPLED. TO LOCATE THE ATTENDANT CAN BE A HERCULIAN TASK SOMETIMES AS IT REQUIRES THE PASSENGER TO TAKE REPEAT VISITS TO NEARBY COACHES IN SEARCH OF HIM.

THE RUDENESS AND LATHARGIC ATTITUDE IS COMMON AND ONLY OCCASIONALLY I COME ACROSS AN ATTENDANT WHO IS POLITE.

I SUGGEST THE RAILWAYS TO CONSIDER TO EITHER DISPENSE WITH THE SYSTEM OF ATTENDANT ITSELF AND DEVICE ALTERNATIVE METHOD OR TRAIN THESE ATTENDANTS FOR HOSPITALITY AND THEN SEND THEM ON BOARD.

Company: Indian Railways
Country: India

  <     >