Indian Railways
Delay in Cancellation Causing extra cancellation charges

I had a railway ticket booked from habibganj Station on 11/07, with the details as follows:

PNR NO. : 632-9680997

Train No.: 3201

Train name: RJPB CLA Express

Boarding Station: Itarsi Junction (ET)

Reservation upto: Thane (TNA)

No. of passengers: 03

Scheduled departure: 20:45 on 20/07 from Itarsi Junction

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Booking Status (Coach No, Berth No., Quota)

Passenger 1 (Yadao Rao Barde-57-M) A1, 37, GN

Passenger 2 (Priyanka Barde-18-F) A1, 38, GN

Passenger 3 (Neelesh Barde-21-M) A1, 40, GN

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However due to certain circumstances, I realized on 19/07 that we can't make the journey. So I went to the station for the cancellation, but because it was Sunday, the counters remain open only till 1400hrs.

My situation here is that even if I wish to Cancel my ticket well before the 24hrs deadline for flat rate deductions (Clause- A confirmed ticket is cancelled more than 24 hrs before the scheduled departure of the train, flat cancellation charges shall be deducted @ Rs.70/- for AC First Class/Executive Class, Rs.60/- for AC 2 Tier/AC 3Tier/First Class/AC Chair car, Rs.40/- for Sleeper Class and Rs.20/- for Second Class. Cancellation charges are per passenger.) which is Rs 60/-per passenger in this case, I have no option left but to wait till next day morning and fall in time duration i.e. within 24 hrs and upto 4 hours before the scheduled departure of the train (Clause- A confirmed ticket is cancelled within 24 hrs and upto 4 hours before the scheduled departure of the train, cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause).

My point here is that even if there is ample time (1400hrs to 2045hrs) on 19/07, i can't cancel my ticket due to office timings and thus have to pay higher cancellation charges.

So I kindly request you to consider an action for certain situation and if possible provide me the difference amount as soon as possible.

Company: Indian Railways
Country: India

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