Indian Railways
Huge Inconvenience during travel

Respected Sir,

I was traveling from New Delhi to Kanpur on 5th October in Gomti Express. The details of my booking are as below:

PNR: 2515248962

Coach: C1

No. of Seats: 6

When train left Etawah, my wife went to the toilet with my 18 months old daughter. The door of the toilet got locked from inside, as the lock was in bad condition and it got broken. She kept shouting for help but since the train was in good speed, nobody could hear that. After 15 minutes, some fellow passengers realised that someone is trapped inside. I reported the problem to the attendant and we all kept trying for almost 45 minutes without any success. After all, we had to broke the gate to release her.

In these 45 minutes both my wife and daughter had to go thru a very tough phase. We all were very worried, as my daughter was too young to coup up with that unfortunate situation.

In view of the situation, I expect the Railway ministry to issue a full refund of the entire trip (to and fro) with an appropriate compensation. This will help in restoring my fate in the Indian Railways.

If I don't receive a reasonable reply in next 7 days, I will file a legal complaint in the consumer forum as well.

Regards,

Shashank Chaturvedi

Company: Indian Railways
Country: India

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