Indiaplaza
Faulty product sent and not cancelling orde

I ordered a NIKON Coolpix L18 8.0MP DigiCam 2GB Card Pouch BATTERY CHARGER from Indiaplaza, order number was # 310120090623 on January 31. They sent me faulty product in which camera is making a grrrrrrr kind of noise when macro mode is on. I called their customer care and informed about that, they picked up the faulty product and assured me that it will be serviced and will be returned back.

Here my concern is when the product was faulty since the starting onwards, why they are servicing it and not the replacing it.

Anyway as they promised, they returned it back but took long time. I received the camera but I was shocked to see that the same camera was returned to me without doing anything (fault was as it is). I again contacted Indiaplaza to look into it. They again picked-up the product and again retured the same faulty piece. This has happened 3 times till now and I have faulty product with me. I asked them to cancel the order and returned my full money then they replied me that product is covered under vendor warranty, hence the item can only be serviced and shipped back to me (order cannot be cancelled).

It's almost 6 months now but still the product is not good for me.

One thing I want to add here that when I purchased this product some scheme was going on for cash back as gift vouchers and I have not even used them coz of faulty product. Just want to cancel this order and my money refunded (without deducting the Gift Voucher value)

Company: Indiaplaza
Country: India

  <     >