India Post
Non Delivery of Parcel

My father had sent a Registered Parcel (CP501156630IN on 5th September) weighing 4785 grams from GPO, Kolkata to Uppsala Sweden. He was told by the office personnel at GPO that it would take 15 days to reach Sweden.

To my utter dismay I am forced to complain that it has not reached yet even after more than one month of sending it.

The Swedish Post office and Swedish Customs department, do not have any information regarding the same. I trust them because the Swedish post has an excellent online tracking system which can track each item entering Sweden from outside world, sorry to say Indian Postal system do not have it.

Another point is there was no objectionable thing in that parcel, I should claim, because it was packed by one of the postal staff after getting packing payment.

I am really disgusted not only because it did not reach on time but also because I lodged a web based complaint (Complaint number 100000-63050) on 5th October at the India post website which is also in vain. It was updated last on 6th October. I was shocked to see that the parcel was still in Kolkata till 22nd September which was 17 days after posting it when the staff said it would reach Sweden in 15 days. How come there is so much discrepancy between their word and action?

I do not even know if the parcel actually was sent to the flight or not because the complaint has not been updated since 6th October and the status still remains pending.

How come the Indian Post being an important public service system be so callous and irresponsible? It is not that they are only playing with our money but also our emotions, because the parcel contained Durga puja gifts for me from my parents which included expensive dresses.

Is their any possibility that I will recieve my parcel? Is their anyone who can help me in this regard?

Urmimala Chatterjee

Company: India Post
Country: India

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