Indiatimes book club
Fraud by one of the lady representative of India Times Book Clu

I received a call from one of the lady representative of ITBC from telephone No 911204739200 at 6.19 PM for approximately 12 Minutes during which she informed me that I have been awarded with the free gifts i.e. United Colours of Benetton Watch and United Colours of Benetton Belt, Key Chain and Wallet and accordingly I had to pay Rs 499/- and 599/- respectively and she redirected me to HSBC link twice and to my great surprise the following 2 transactions were reported by my HSBC Card center : 21/04 Living Media Rs. 3, 199/- and 21/04 Living Media Rs. 2, 598/-

When I got the SMS confirmation for order No 0GA090037465 from your side for RS 2, 598/-, I enquired with my bankers and came to know about the cheating by the Lady from ITBC.

Detailed mail was sent to them on 24.04. which was replied by them on 26.04.2009 asking for the details to which I replied on 27.04.2009. Since them they have not taken care to reply to none of my mails on 30.04. 02.05. 07.05.2009 and 11.05.2009.

Two of them executives called me in between and they assured me that there was a genuine human mistake on behalf of the concerned lady and I am going to get back the refund in a months' time but they don't bother to mail such assurance.

I don't understand that such a big organisation does not have any system to ensure customer satisfaction and customer dispute redressal.

I am also going to put this fact on various forums on internet so that they may not commit such frauds in future.

Company: Indiatimes book club
Country: India

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