Indiatimes
Shopping order cancelled without any intimation

I have placed an order online to send a gift online from indiatimes to one of my friends in jaipur.

indiatimes took the payment online and confirmed my oder saying that if i place the order before 2pm on 27th october, then the order will be shipped on diwali the next day. they had a scheme like that.

But the order did not reach. I checked with indiatimes and was told that they take 3 days, which is not in tune with 24hrs as was shown on website.

I still agreed as i wanted the gift to reach my dear ones by friday.

But on Monday i checked again the gift has not reached. I have sent varuious emails to indiatimes asking for status of order but they did not reply.

Then I spoke with someone named Aman, Team Lead of call center. he said he will get order shipped in a day and rever to me. But he never reverted.

Today I have shooted an email to MD of indiatimes and then I start getting calls that the order is on its way. After 30mins the person calls up and says that my oder was cancelled. when I asked who has instructed to cancel the order, they do not have the data.

This is ridiculous, my diwali gift has been shattered and has not reached even after 10 days.

what shall i do?

Order Number : 111348544

Company: Indiatimes
Country: India

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