Indiatimes
Poor Customer service and Worst Order Management

I am th latest victim of Indiatimes group, I booked one order on 9-Apr-09, Suddenly on 12th recieved mail stating that Confirmation failed (They deducted money from my credit card by 10-Apr-09 already).

I wrote back to verification team about this and they get up from sleep. Now my order which is charged on 10th is BOOKED on 13th...

I was waiting for my shipment and was told it takes max 7 days from the date ORDER is booked, They can charge by 10th but booking starts when they want... so I again compromised and waited till this 7 day deadline..today 24-Apr-09 morning also I don't know which Calendar Clock they are using to determine 7days (Note they said my order placed on 9th Apr&-gt;In Indiatimes Books Booked on 13th-Apr (Due to poor magmt but charged on 10th-Apr)&>Lead time max 7working days&&>While writing this already entered 9th working day...

This company show off lot of ad but they should spend some money on Delivery processinga nd basic consumer needs also...

Please suggest me if i can take this issue to next level or any authorities at Indiatimes or Consumer forum.

Regards

alok

Company: Indiatimes
Country: India

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