India Times Shopping
Shop soiled product/ Scratches /Delay in receipt/India Times not replying to request for refund or replacement

Dear Sir,

SUb: Order no 111337072 :TECHCOM Wireless Headphone FM - SSD-HPW-210

I have the following complaints about this product (Order no 111337072 :TECHCOM Wireless Headphone FM - SSD-HPW-210)

which I had ordered on Oct 20 as follows:

I received the item only on 7/11 after 19 days, whereas it is to be delivered within 7 days, that too after follow up and complaints with both your company and Blaze couriers, who does not have a telephone number that works. (Just key in Blaze couriers on a google search and see the numbers that come up, none of them are correct. Even the numbers given by “Just Dial” were incorrect. )

The product does not look new. It looks used with scratch marks on both head phone sides and also on the top.

Though in packed condition, the product inside was covered with dust, and could not be used without a thorough cleaning.

The product is not to my satisfaction and expectations.

I wrote to Customer Service at India Times Shopping the following day after receipt of item, and requested them for a refund. Though at the bottom of their web page it says '15 DAYS RETURN GUARANTEE' they are dilly dallying and just not bothered. It is just cheating the customer by false promises. The customer care executive cannot take any decision, cannot give any responsible reply and also won't connect me to a senior person in India Times Shopping. I told them to replace the item, if they cannot give me refund. Even for this they are keeping quiet and not responding. Over all a bad purchase experience. I shall never again purchase from this shopping web site!

Company: India Times Shopping
Country: India

  <     >