Indiatimes Shopping
Wrong product shipped - no attempt to correct the error

I placed an order for an AIPTEK mobile projector with free Aiptek Camcorder and 2 GB memory card for Rs 20198.00, on Indiatimes shopping vide PO no 111470005, on 7th January. I received a courier from Indiatimes on 12th January with a shipping label on the courier indicating that that the product was what I ordered. Imagine my shock when I opened the parcel and found that a cheap Canon A470 powershot was shipped instead! (worth around Rs 4800/- on Indiatimes website!)

I promptly registered a complaint (no 902039) with their customer care as well as sent out an email complaint with details of the wrong shipment, for which I got a prompt reply that the problem would be resolved within 8 working days.

I kept following up with Indiatimes shopping customer care to determine the status of the complaint. On 20th January I was informed by Mr. Aman of Indiatimes shopping that they had shipped out the replacement product on 19th January, and that I should be receiving it within 48 hours. I requested for the shipping details, but got an answer that he would send it out to my email address within a day. I persistently followed up again on 22nd, and got a reply that the vendor (Maxis tech - Gadgets and more) was not responding to them, and I was advised to cancel the product and take a refund. I have agreed, but I do not know when I will get my refund.

This is the last time that I ever shop with Indiatimes shopping.

Company: Indiatimes Shopping
Country: India

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