Indiatimes Shopping
Faulty/defective products, lousy/annoying service and no customer care

Customer Name: Mukesh Soni

Indiatimes order No: 110889730

Suborders - 1100881 (PC vacuum cleaner) & 1100882 (800W vacuum cleaner)

Latest Complaint No: 582758

Date of Purchase made - Dec mid (somewhere around 19th)

Problem (s):

- I got two vacuum cleaners (metioned sub-orders) worth 155Rs and 795Rs

- both of them were defective

- I contacted Indiatimes shopping - they asked me to return them back

- I sent both the items for replacement

- after a month only, I got the pc vacuum cleaner replacement - BUT it was the same defective/broken piece what I had returned.

- I complained again to the customer support and asked for cancellation of both the products. I was told refund within 5-10 working days.

- 21st Feb I got Rs 155 (for sub order 1100881) refunded.

- For other amount and refund details, I had been calling since Feb till date. All your executives promise to come back over my phone with the details of the issue, BUT NO ONE CARED TO CALL BACK.

- I was put on hold for long time, many times. I was made to talk to all different people and I had to narrate the same story to all of them. DO YOU THINK I AM JOBLESS AND WOULD BE CALLING and talking to each of your customer care executives??

- They are dumb (and other words i cant write). They repeat "We are very sorry for the inconvenience causes. We will get back to you over ur mobile number by XYZ timeframe." everytime I called up.

- NO one called. I only had to call them to get the stock of the situation.

- IS THIS THE SERVICE YOU TALK ABOUT AND YOU PROMISE THROUGH YOUR WEBSITE AND CUSTOMER CARE???

- Now I know almost 5-7 of your executives - Nitin, Karuna, Alias, ...I have forgotten the names.

- If you cant serve why dont u close the shop? Do you care to refund the money satisfaction expected? Do you compensate for what you have done?

Company: Indiatimes Shopping
Country: India

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