India Times Shopping
Faulty product

TO,

THE CHAIRMAN,

ALL INDIA CONSUMER FORUM,

sir,

RE :- COMPLAINT OF SHOPPING.INDIATIMES.COM,

I HAD Placed THE ONLINE ORDER OF A TOY "SINGING AND CRAWLING BABY" FOE WHICH THE AMOUNT OF RS 199/- WAS COLLECTED BY shopping.indiatimes.com by A CHEQUE (MY ORDER NO WAS :- 111036646 AND SUB ORDER NO WAS 1263573)

I WAS SHOCKED TO SEE THAT A FAULTY PRODUCT WAS SENT TO ME WHICH WAS NOT FUNCTIONING PROPERLY. I COMPLAINED TO THEM THEY ADVISED ME TO RETURN THE PRODUCT TO THEIR SUPPLIER M/S OJJAS ENTERPRISES, MUMBAI AND ALSO INFORMED ME THAT AFTER RECEIPT OF PRODUCT IT WILL BE REPLACED BY A NEW ONE WITHIN 10 DAYS, THEY ALSO ADVISED ME THAT EVEN COURRIER CHARGES SPENT BY ME WOULD BE REIMBURSED TO ME. GOING TO THEIR WORDS I SENT BACK THE PRODUCT ON 9TH APRIL THRU DTDC COURIER WHICH WAS DELIVERED TO THEIR SUPPLIER ON 10TH APRIL, WHICH WAS ACKNOWLDEGE BY THEM ONLINE .

SINCE THEN I MUST HAVE SPENT SEVERAL HUNDREDS RUPEES ON TELEPHONES, E-MAILS, SCANNINGS, BUT EVERY TIME THEY ASSURE ME THAT I WILL GET THE PRODUCT SHORTLY. I COULD NOT UNDERSTAND WHY THEY ARE NOT GIVING PROPER REPLY,

LAST WEEK I HAVE SENT A MESSAGE TO INDIATIMES.COM TO REIMBURSE ME THE OST OF PRODUCT OTHER CHARGES IN CASH OR BY DEMAND DRAFT BUT TILL DATE I HAVE NOT RECEIVED ANY REPLY FROM THEM NOR I HAVE RECEIVED MY PRODUCT,

PLEASE DO THE NEEDFUL AND ADVISE ME ACCORDINGLY,

DINESH KESHWANI

NAGPUR

ADDRESS :- 92, SHUBHAM COLONY, NEAR POWERGRID, NARI ROAD, NAGPUR - 26

09325086745

Company: India Times Shopping
Country: India

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