India Today Book Club
DECEPTIVE ACT OF THE COMPANY

NOT A DESIRABLE ACT BY INDIA TODAY BOOK CLUB.

My member-ship number ITBC08550554

The Award administrator of India Today Book Club, New Delhi sent me an offer letter on 26-08 promising the following free gifts if I give my consent to buy 16 (Indian Classical Music) CD pack for Rs-

1. Adidas shoes – one pair

2. Diamond gift voucher for Rs5000/-

3. Deluxe Holiday package Voucher worth Rs5000/- (two nights and three days for a couple including boarding at selected place within India)

Being a subsidiary of the leading magazine, namely India Today, with trust and faith I gave my consent within the time frame and authorized them to debit my card account with Rs- 249/- being the handling charges in three installments with a first monthly installment of Rs800/- and second and third monthly installments of Rs600/- each. They promptly debited my card account on 4th September with Rs1049/-

(First installment of Rs800/- plus the handling charges Rs249/-)

They have failed to forward me the 16 CD pack with Adidas shoes (herein after referred to as “consignment”) as promised by them in spite of debiting my card account with Rs1049/- on 4th September itself. Till now they have not sent the consignment even after reminding them several times through e mails as well as a letter under certificate of posting.

Adding salt to the injury, they chose to debit my card account with the balance amount of Rs1200/- on 23-01 without sending the consignment and after seeing my reminder through e mail dated 22-01 advising them to return the amount.

Registered notice was served to India Today Book Club on 12-02 advising them to return the amount Rs2249/- with interest and costs. They have sent an email on 22-06 in response to mail as under:

“We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department. Kindly wait for some more time and you will receive your refund very soon. “

India Today Book Club, New Delhi IS KEEPING SILENT TILL THEN.

It is shameful for such a leading magazine group in not taking a quick decision to settle the amount even after 10 months! I do not know that how many customers are facing such problem with this company.

S. Lakshmi Narasimhan

2, SBI COLONY – III,

Meyyanur.

Salem – 636 004.

Company: India Today Book Club
Country: India

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