Indigo Airline
Unfair charge for excess baggage

I was travelling from Delhi to Kolkata via Indigo Flight 6E209 on sunday 19th Oct. We were 2 adults, one child and one infant. I was enroute from London to Delhi to Kolkata to LOndon. On check in we were informed by the staff that we were excess baggage by 33 kgs. I had a total of 93 kgs and was told that we were allowed only 60kgs. The staff were very uncooperative despite showing them my international tickets and that we were in transit, which allowed us 30 kgs per ticket. The manager, Mr Neeraj Ailawadi, came when I insisted and his explanations were that Indigo had a fixed baggage policy even if someone was in international transit. Indigo apparently does not share any transit arrangements, they are a low cost airline, were some of the arguments provided. He even said that there was no baggage allowance for infants... and he KINDLY gave us a GENEROUS waiver of 10kgs. Eventually as we were getting held up, I had to pay the extra baggage for 23 kgs - Rs. 1600.

At no point during our booking was this mentioned to us, and infact it would have been cheaper and more comforatable for us to have travelled by Jet or Indian Airline etc.. taking into account that we had to shell out extra amounts for baggage and food on flight. I shall take this matter with the athourities in Indigo, and definitely in future no one from my family, friends and colleagues shall fly with Indigo.

Company: Indigo Airline
Country: India

  <     >