INDIGO AIRLINES
Pathetic service & staff

Hi,

I am writing this mail to inform you about the trauma i had to go through due to Indigo. This was my very first flight experience in my whole life as I was flying for the very first time. I booked an indigo flight from Delhi to Goa (6E - 181) with PNR No. BZ3SBB, which was scheduled to depart at 9:15 AM on 05/12. When I reached the counter with my wife at 08:55 we were told that we are too late and they cannot accept passengers. To our surprise the lady at the Boarding pass counter was extremely cold. Then we spoke to the Indigo Supervisor (Lady) who was having a Walky-Talky in her hand. She had the wrong and very arrogant attitude & did not know the basics of customer service. She told us that they cannot help us and the money will not be refunded. We too have seen cases & have heard of cases from my father who too is working at IGI airport as Duty Officer. If any celebrity would have been in my place & would have come 10 mins back also, then the airline staff cater them. But the attitude of that lady supervisor was not at all helping, rather was very arrogant & adamant in checking the possibility of boarding us on plain. We kept on requesting to them & cribbing in front of that lady supervisor that it was time for the flight to take off.

We spoke with Eezigoo from where we have booked the tickets, but no signs of relief. We were asked to get in touch with indigo. If this is how it goes then why should one ever book a ticket through Eezigoo and not go directly to the airlines??? Eezigoo asked us to get in touch with indigo and vise versa; it is just a vicious circle.

First of all no announcement were made as we were sitting exactly in front of the Indigo booking counter from last 30mins & were checking the On-screen flight information on the LCDs, where it was mentioned as Security Check. I went to the counter when the LCD display showed " Pls board the flight or Kripya Prasthan Kijiye". NO announcements were made at all. Although other airlines were announcing for their flights. since we were half an hour earlier than the flight's actual departing time, we should have been offered another ticket for the next flight or a refund should have been given. Thirdly the unwillingness to help from indigo really put us off not to mention the trauma of not being able to be board my 1st flight.

We went ahead and booked another tickets through Go Air which costed us another heavy amount. This was our first encounter with indigo and I will ensure I mention this to every single person I can.

We not only lost approximately rs 11500 but the amount of trauma that we had to go through is priceless. Thanks to all the miscommunication & pathetic service. I would never ever recommend to go for an Indigo Flight.

Indigo's advertising line is the coolest airline in India in my case it's been a complete disaster and ridiculously handled. I am sure this is a way for the budget airlines to earn money. They must have given the ticket on a higher price to someone else.

Regards

Sunil Daga

Company: INDIGO AIRLINES
Country: India

  <     >