INDIGO AIRLINES
Cancellation of Tickets

Hi Team,

I Gaurav Duggal booked flight ticket from Delhi to Hyderabad on 13th (PNR: T1LQDM). Plan was to reach Delhi by Train and board flight, but as trains are less trustworthy I had queried for cancellation policies of Indigo the night before, i.e. on 12th April.

I was informed that there would be a deduction of 750 Rs and you can cancel before an hour or so. I called up at around 6.15 for cancellation and was surprised to hear that I cannot cancel tickets now.

If I had been informed clearly that its 2 hrs I would not have taken luxury of 15 min.

Then on my persuasion Indigo guys canceled my ticket 1.5 hrs ago. Later to my surprise they didnt credit my account with the money after deducting cancellation charges.

Reason again they neither make reservation or cancellation 2hrs before flight schedule. Even though they accepted that they had full rights to resell that ticket to anyone or me in last 1.5 hrs.

This is clear violation of laws and I would want my refund and apology from them.

Regards

Company: INDIGO AIRLINES
Country: India

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