INDIGO AIRLINES
Repayment of ticket charges

I had booked a ticket on Indigo from Mumbai to Bangalore on the 18th of May leaving Mumbai @ 09.05PM. I had booked this ticket online using my credit card.

The name of the passenger was Vijaya Murali.

When she reached the airport she was asked a copy of the credit card used for booking. This is an unheard of practice as no other airline asks for this. She was carrying her valid id card. She was forced to pay the fare again as otherwise the airnline threatened to offload her and so she had no option but to pay. I have been asked to file for refund.

Now my question is why should i do this? I paid for the ticket using my creidt card and the booking was accepted. Knowing i was not the passenger the tivket should have been declined or an alert should have popped up. This is an extremely unusual practice and i would like to know how i can claim harassment from the airline. If nothing i would like to have them discontinue this practice

Company: INDIGO AIRLINES
Country: India

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