INDIGO AIRLINES
Serving expired food on flight

I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite upset as we were worried that a 7 year old kid had consumed that juice and it could potentially lead to he falling sick. The airlines staff obviously didn't understand or rather didn't care. When I asked for a complaint form, we were told there were none on the flight and I could fill one on getting down in Mumbai.

Not letting them go easily, I actually insisted the chief stewardess accompany us. She got down with us and took our e-mail ids and phones and made all kind of promises about she, her manager, Indigo airlines office getting back to us. And as expected, there is no news from them since then.

Indigo claims that it has been awarded best airlines for 2 consecutive years. If this is the attitude they have towards customers, it won't be so for long.

Luckily, nothing happened to my brother's kid but we have decided to not travel on IndiGo in future.

Company: INDIGO AIRLINES
Country: India

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