INDIGO AIRLINES
Customer paying for Airlines' website problem

Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October which resulted in giving flight. no. 6E 341 as one of the options.

Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible. Though this was due a Indigo website issue, they were unable to help in any way.

Finally we had to replace the ticket with a Bangalore - Kolkata ticket for the same 6E 341 flight and ended up paying INR 1500 more for actually travelling less.

Company: INDIGO AIRLINES
Country: India

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