INDIGO AIRLINES
Indigo Airlines - Frequent cancellation due to "Operational Reasons"

I have been regularly using the 6:00 AM Indigo Bangalore-Mumbai Flight. I have observed that they are frequently cancelling this flight. They inform us one or two days in advance informing that the flight is being cancelled due to "Operational Reasons". How come they know about a "Operational Reason" a day or two in advance. My feeling is that if they find that the load factor is likely to be less, they cancel the same combining the flight with their next flight. This cannot be a "Operational Reason". As per their terms and conditions, they can cancell only due to "Operational Reason" and they try to hide their un-ethical practices under the garb of "Operational Reason"

I book 30 days in advance. They use my money for 30 days and just refund the amount. Further, I am forced to book again at higher rates due to such cancellation. The very purpose of my booking in advance is lost due to such frequest cancellations. It is just plain cheating. They are just fooling us by making us book in advance by providing discounts and then cancell the flights later on.

Anyone booking by this flight of Indigo - Beware!!! Ultimately you will end up paying much more due to such practices followed by this airlines

Can someone inform me if there is a specific consumer forum for taking up such un-ethical practices by the low-cost airlines.

Company: INDIGO AIRLINES
Country: India

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