Individual
Account debited but payment undisbursed to the payee

I would like to draw the notice of all concerned

and vent my grievances for taking me out of the rut

but the proper authority.

A SBI Customer, holding Savings Bank Account No.10916732077 with SBI, Karimganj Branch, Karimganj,

Assam and My SBI ATM Card No.6220180010900009134.

For study purpose, I have been living in Jadabpur, West

Bengal. My Study Centre is Cyber Tech Info, Kolkata - an

Axis Bank Customer having EDC Terminal (id: 99316671).

I was to pay my tuition fess of Rs.9, 200.00 on 30-July. My ATM card was used to make the payment via the

Cyber Tech Info's EDC Terminal. My first operation for

payment gave out no transaction slip to show the success.

On being asked, second operation was made, but that one,

too, failed without yield of any transaction slip to show the success. I was then asked by the Study Centre to withdraw the amount from nearby ATM Centre and make payment in cash. Accordingly, I went to withdraw the requisite amount only to find that Rs.9, 200.00 plus Rs.9, 200.00 totalling Rs.18, 400.00 has been debited to my account. I reported the matter to my study centre as well

as sent an email to my local bank. After a few days, my

centre collected report of its account status from his Axis Bank. It showed no deposit of Rs.18, 400.00 on 30-July.

Then I personally contacted my local bank in Karimganj, Assam and submitted hard copy of application.

Based on my application, after some discussion with concerned Axis Bank branch, Kolkata, the SBI, Karimganj

referred the matter to the Asstt. General Manager (Operations), Switch Centre, Navi Mumbai. The inital correspondence with Switch Centre was followed by reminders through my local bank. I also sent to letters

personally by speed post. But, No response from the AGM

(Operations), Switch Centre was ever available to my local bank authority or to myself. I also made a few communications with my local bank via e-mail just to keep matter alive.

Thus waiting for a time, I felt totally frustrated at the cool apathetic attiude of Switch Centre authority,

I find myself compelled to send emails to various corporate authority of the SBI for return of my amount

of Rs.18, 400.00 which was though debited, but not paid to

the beneficiary. I sent emials to cgm.bo@sbi.co.in; dgm.customer@sbi.co.in ; gm.atm@sbi.co.in ; and customer care, Bengalore. There were cool attitude from all quarter, only response on 23-Dec from k. mujumdar" appeared to be little hopeful. The message in its entirety is quoted below:

From: k. mujumdar

Subject: Re: Fw: Re: Transaction by ATM Card - Account Debited, but Amount Undisbursed to Beneficiary

To: sayan_acharjee@yahoo.co.in

Date: Tuesday, 23 December, 11:27 AM?

Dear customer,

Both the transactions are successful in Mastercard data. We will raise a chargeback through Mastercard. Kindly wait till we recover the amount from AXIS Bank.

Regards,

KAJARI MAJUMDAR

AGM,

SBI ATM DEPTT (MASTERCARD / VISA)

None of my e-mails that followed the message to know the

probable time was responded to.

Already more than three months have since been over, but

the amount has not yet been recovered in favour of me.

This is how the grievances of the customers in terms of

monetary loss is being dealt with by the SBI.

Company: Individual
Country: India

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