INSPIRON 14
Replacement of Faulty Piece

I had purchased "Inspiron 14" in june & got the delivery on 11 July. The piece was faulty & had complained the same to DELL customer care. Customer care executive assured that the piece will be replaced & gave me complain number as 2290811. he also gave a commitment that i will be getting a call in 7 days to discuss the details & process of replacement. After 7 days also i had not received any call from DELL & now i am trying to call the customer care but they are just transferring the call to different departments & i am not getting proper response. Now i want to take legal action against the company. Can somebody help me as how to go further.

Company: INSPIRON 14
Country: India

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