Iocl / LPG
Harrasment by company / agency of IOCL

Miscellaneous

Dear Mr. Pankaj,

I am trying to take your appointment through phone, visits to Indian Oil office for past one week . have failed miserably. I am writing to seek a solution from you as all the limits have been crossed.

My Plight: I want to take a gas (LPG) connection for myself and even after having all the valid proofs as mentioned on your website, I am not provided with one because of prejudice best know to IOC

My Ordeal

It was outright frustrating experience dealing with these two people mentioned below (basic courtesy demands I write gentlemen but both are far away from these words, I am afraid)

Actually I am in shock and at loss of words that such work shying and indolent people (your Employee, Mr. Amarjit Singh, board outside his room says (Customer Service Cell) and Brig Mohli, Agency owner of Farid Gas agency, Manimajra) people exist in today’s society.

One, employee of One of the Gems of Indian Industry and the other, I am ashamed to know that he served Indian Army at one point of time and you gave this man ur company’s agency!!!

Such Bad words like, ‘ Tum Bhaiyon (people from UP / bihar) ko hum connection nahin denge “, “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho” “ hamein pata hai apka, apke baap ke naam 4 connection chal rahe hain “ were used against me and my family on MY face . please get hallucination check of such people as they are not fit to represent ur company

I felt so harassed and never knew till that day that I had to be of a particular community to take a LPG connection of Indian Oil . that I will take it separately by filling a complaint against the agency owner who said this and your employee who sent me there.

I stay in Chandigarh and wanted a gas (lpg) connection for myself. On visting the IOC office 0n 04.04 2011 and requesting a meeting with Mr Pankaj Mathur, I was seen as I have asked to meet Sonia Gandhi (yes that the expression of something impossible for a common man) nevertheless she told me to to to a room called Customer Servcie / grievance cell. On going there I met Mr Amarjit Singh and informed him that I want to take a connection and he gave me a chit mentioning “ Brig Mohli, For issue of n/c “.

My 5 visits from 4/4 till 9/4 did not yield any result as the above mentioned man was never available.

Finally on 9/4 I got a chance to meet him and out rightly he said he will not issue a connection, I told him I am meeting him with ref of a message from Mr. Amarjit Singh and he started off “, “tum apne gharon mein logon ko ek ek kamra kiraye pe deke connection mangne aa jate ho”

I said that’s not the case, I stay in a 3 bed room, first fllor of a 500 sq yard house. I have all the valid proofs, passport, telephone bills etc . and he should issue me a LPG connection.

To which he shouted “ hamein pata hai apka, apke baap ke naam 4 connection chal rahe hain “

To which I also argued in high tone voice that he should tell me the number of connections running on my father’s name . at this instance he and his sons started pushing me hitting me . the people present in the agency somehow saved me.

Sir, it seems ur company is being represented by SUCH BADMASH people and BADMASH employees who in connivance with such people for reasons best know to you.

I assume this feedback will be dovetailed to help you improve ur processes in long run and you will take appropriate action against the erring people as mentioned above.

Awaiting your reply on action taken by u after complete probing done by you

I am submitting that in case you find it not worthwhile to reply to my mail, I will be forced to forward it to consumer welfare groups, print media so that they help me to world also gets to know what harassment a common man goes through while just to take a new LPG connection of IOC .

Regards

Rohit Chawla

r/0 House Number 63, First Floor

Shivalik Enclave, NAC, Manimajra

Chandigarh 160101

Mob : 9041099300


Company: Iocl / LPG
Country: India
State: Chandigarh
City: Chandigarh
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