India Today Group
Order NotDelivered

Dear All,

I have ordered a pair of reebok shoes from Bagittoday (India Today Group) on 29th Nov. 2009. The site has committed me a free gift of a wrist watch with this order. The order costs Rs. 1398.00 including delivery charges. I have done payment at the time of order by Credit Card.

I have sent lots of mails to the company mail ID (response@indiatodaybookclub.com and customercare@bagittoday.com). Everytime they have the same reason that the order has not been updated in their system. After a long struggle, they asked me the shoe size so that the order can be delivered on 10th Jan. I replied on the same day. On 12th Jan they sent me a mail stating that the order is in process with order no. is BAGITTODAY/0GA100000542. After this mail, whenever I ask the update for that order, they reply with the reason that the order is in process, please wait for 10-12 days.

Still I am receiving mails from irctcpromotions@irctc.co.in to order the same thing which I have already ordered and not delivered to me.

Now, It is around 3 months when I placed the order and I have not received any good response from India Today Group.

The details of the order are :

Your order has been placed, here are the details:

Billing Id:997613798

Date:11-29 11:29:06.0

Mode of payment: Credit Card/Debit Card

Total transaction amount:1398.0

I need your intervention and help. Please look into it. I will be very much thankful to you and your team.

Regards,

Sourabh Goel

Mobile : 91-9717241100

E-mail: goel_sourabh@yahoo.co.in

Company: India Today Group
Country: India
Site: www.bagittoday.com

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