ITBC
Ordered and paid through internet for bestsellers book..order not recieved till now

Dear Sir,

On 2nd Jan I have placed an order of Rs.2598 for 12 best sellers books along with to and fro air ticket and holiday package to any of the destination mentioned in the list. I have paid the money via internet by credit card and i've got confirmation mail as well as sms by ITBC that i have paid 2598 Rs to ITBC and my order will process in 3-4 weeks. In Feb 1st week after some follow up with the call centre i have received 1 pack of CDs (not books) delivered at my mailing address with an intimation that i have to collect the cd's from post office by paying a charge of rs 2598. When i talked to Call center representative i was told that i should return the pack and my original pack will be sent to me soon. Since then i have called and talked to atleast 10 times with ITBC representatives but i have not received even a single call from ITBC. Once as per the instruction of ITBC rep i mailed my credit card statement as well as copy of confirmation mail from ITBC, but no reply.

I had belief on the brand name of India today as i thought of good service with this offer but i am facing all this problems i now feel that i am trapped and deceived and making my my mind to go legal for the harassment i have faced during all these days after paying the amount instantly.

I would appreciate an immidiate look on tho this matter and provide me the necessary things which i should have got on purchase of the offer of 2598.

regards,

Prashant Narayan Gaur,

9337205454

Order no as per confirmation mail and sms "MITBC-WEB-01755134"

Order date 02.01.2009

Company: ITBC
Country: India

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