Jet Airways
Negligence/ Rude behavior of Staff

Mumbai - Indore

Due to heavy Rush at diwali time this year i choose to go to my home town by Flight rather then Train. After trying to buy tickets for several trains & low cost airlines i finally succeeded with do book my tickets for Jet Airways for 25th Oct..

Flight 9W 383 departure time from Mumbai - 5.55 PM.

I reach Jet counter after baggage checking at 5.15 PM. Jetairways Attendent Ms Purvi, tried several time to give me boarding passes, but could not succeed due to problem in server. She also called for help through some other attendents of Jet but when nothing worked she made me run to other counter.

The third lady i came accross in same day took almost 7- 8 min before attending me. Just by seeing Indore flight she told - " Not possible as flight is over loaded".

To my shock i first time ever came across word - "Flight Overloaded". She was hyper rude and was showing so much attitude as if someone is travelling by ST Bus.

Now 4th Person in picture another guy tried for the same & failed wrote timing on my E Ticket as - "customer came on 5.28 pm", which was utterly a lie.

After having big fight with this guy he directed me to a 5th Person - Mr Hemraj, who was perooccupied with several cases like these. Instead of accepting that this was utterly Jet Airways mistake, i was constantly blamed that i reported late.

Not only me, i came accross probably 10 to 15 customer who faced same problem that evening.

Finally 6th Jet airways attendent i came accross - Mr Prasad came into Picture to help. Probably one of only responsible attendent i came accross that day. Though he too suggested some wired option like getting flight from aurangabad which is almost 4 -5 Hrs from Road to Mumbai. Finally promise me to get next day flights to Indore as even evening flights was full.

After waiting for almost 20 minutes i got E Ticket for next day evening flight - which was earlier promised as morning flight.

Next day i reach Airport 2 hrs before the flight as could not afford same attitude of Jet Again.

I want to know if any one of you have ever heard term - 'Flight overbooked' after you got ur e ticket in hand.

Jet Airways all attendents could not give any solution, neither next flight or money refund, utterly making a lie by blaming everying thing on customer.

Very rude staff. This was only time i didn't pity that about why Jet Airways employees were thrown out of job by management.

Through this petition, i want to draw attention of the concerned authorities, including Jet Airways that claims to be the finest airlines in India and the general public towards the negligence of the staff, management and the kind of behavior for the public.

Regards,

Ruchita Mishra

Company: Jet Airways
Country: India

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