Jet Airways
Stolen items from lost baggage

I travelled by Jet Airways from Newark to Mumbai via Brussels. My final destination was Kolkata. I arrived Mumbai on 29th Nov and I was told that my bags didnt leave US. I was asked to declare all expensive items at the Jet Airways desk and was assured that the bags will be delivered to my Kolkata address intact. However when the bags finally reached me after 3 days, both bags were damaged and few expensive items were missing, including a brand new Sony camcorder, a Canon digicam and a Blackberry phone. I lodged a complaint via email and tried following it up, when I was told that the bags had come via a different route. The bags came via Air India flight through Delhi. Thereafter, I have been regularly calling up Jet Airways airport office in Delhi and till now no action has been taken. I was told several times that I will be getting a reply to the mails I have sent and that the case was being investigated. However, I haven't heard anything concrete from Jet. Not only that my vacation was ruined but it is highly frustrating to have lost such valuable items and getting no compensation from the Airlines. I haven't got any compensation for the delay in delivering my bags or the damaged the bags either, let alone for the stolen items. I have travelled so much within US with open bags but have never faced such a situation. I will never recommend Jet Airways to anyone flying international.

Company: Jet Airways
Country: India

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