Jet Airways
Luggage loss in jet flight from LHR TO DEL

Dear Sir

Below is the issue faced by me (Sudhir Kumar) with Jet Airways during my flight from London to New Delhi.

I am working with TCS Gurgaon and was on a business trip from London Heathrow airport to New Delhi IGI airport.

Flight details are as below

Flight No. 9W 0121

Flight time 2050

Flight Date 19 November

Ticket No. 589 2590288658

After reaching Delhi Airport on 20th November, I found that my luggage was missing. I contacted the ground staff at the jet airways counter. The airport staff was very supportive and in a very short time they confirmed that due to some system problem the tagging on my luggage was done incorrectly and the same is at Heathrow airport.

They asked me to file a luggage missing report with the description of articles in the luggage and promised to deliver the same at my residence on the next day.

Next day they again said that due to some reasons they were not able to ship the luggage in the flight and will be sent next day. On 22nd of November, a man on a bike (Strolly type bag tide badly with a rope on it) reported at my residence. At the first look on the bag I found that the strolly type bag, which was only one tour old, was damaged badly and the locks of the same were broken. I asked the deliveryman about this and that man advised me to contact the airport office. The airport officials asked me to verify the luggage contents and drop a mail to jet helpdesk. On opening the luggage in front of deliveryman Mr. Sunil, I was shocked to see that many costly things like watches, goggles, perfumes and Jackets were missing from the luggage. The most expensive thing was the bag itself costing 9500 Rs., which was damaged badly.

A detailed report of the missing things was sent to jet helpdesk through email. After one week of continuous follow-ups they called me on my cell, and said that these things cannot be covered in any kind of claim. They were not ready to reply to our mail in written.

The total cost of all the things, which are missing, is about 25000 Rs. (Bills of the Jackets and bag which were shopped by me just before leaving India are also available).

I am really shocked on, how this can happen with a passenger traveling in such an high esteem airlines.

I request you to please look into the matter and do something in this regars

If required, I can provide you the copy of the boarding pass, E tickets, Missing luggage report, the mails sent to jet helpdesk and the copy of the report which delivery man brought etc.

Looking forward for a favorable reply.

Thanks

Sudhi

Company: Jet Airways
Country: India

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