Jet Airways
Aggage lost

This is to lodge a complain to the jet airways about their irresponsibility regarding the baggages of the passengers.i travelled from london heathrow to mumbai on british airways and mumbai to kochi with jet airways on the same day.

On 15th of Jan I boarded into 9w407 jet airways and handed the bag over to jet airways. On reaching in kochi airport i didnt get my baggages. I lodged a complain for missing property and was assured by the ground staff that i will get it in the next day as it may still in mumbai airport. they told me the bag will be delivered to me by jet airways in the very next day.

This was my trip to get married in Kerala. The bag was containing all my clothes, ornaments brought for my weddings, a panasonic camera, charger for my laptop, hair dryer, hair straightner, perfumes and many other expensive things which i brought as gifts to my dearones.

It was great agony for me not having my bag, and i have to re-arrange everything and buy all the things again. I reached at home on 15th mid night, got married on 21st and I had to do all the shopping which i had already done.

I kept on telephoning them everyday to find out about my bags. On my wedding day i got a phone call from them and was told that it is considerd as missing luggage and will be getting compensation. I informed them iwill be going back to Ireland on 26th and need to finish this before i go back. They informed me on 24th that i will be getting a demand draft for the compensatoion before 26th. But tilll 10th Feb I haven't recieved any information about the same. My bag and its contents are worth more than three lakh rupees. Considering the mental stress given by thi sbag loss during my wedding day.. I should get compensation wotrh four lakh rupees.

Company: Jet Airways
Country: India

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