Jet Airways
Upgrade extorting money

Comlaint about extorting money for a FREE return flight change. Booking ref: (PNR ):LDPJKM.placeof issue, GOITO .wednesday 04/03. Clients Mrs. J.Leybourn and Mr.k.bagnall...

on wednesday morning 04/03/09 we both went into (PANJIM) the capitol og goa... INDIA to change our return tickets to an earlier date. to the head office of Jet Airways. we were seen by a very abrupt counter assistant... who after a long time, after hearing our request stated... THE ALLOCATIONWE HAD WAS FULLY BOOKED AND WE WOULD HAVE TO PAY AN EXTRA UPGADE SURCHARGE. this was for the 09/04/09 which we had requested..she told us that for the 2 of us it would cost around 7000 Rupees (about £105) we said no and could she find a date where it was free..She eventually came back to usand said ..SHE could only get us on the 08/04/09 flight from mumbia but the other person would have to pay for upgrade.. the price for one was..4820 Rupees (about ) £71... and that there were NO other seats available on our free allocation... till May period... which was too late for our visa`s which would have expired... SO WE PAID THE SURCHARGE UPGRADE...

ON BOARDING THE JET AIRWAYS BOEING 777- 300ER .AIRCRAFT in umbia on the morning of the 08/04/09 we were placed in economy seats (when we thought we were in upgade seats.)

the Aircraft took off and to our suprise and astonishment we found that there were only 116 passengers in Economy... the aircraft can carry 274 ecomomy 30 premiers class and 08 first class... we feel we have been victims of extorting more cash out of us for a service we did not get... the stewardess we spoke to said she would put it on her report... i do not know who to send this to officially as there is no complaints address for JET AIRWYS... not evan on there web site...

please advise what i can do...

Company: Jet Airways
Country: India

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