Jet Airways
Wheel Chair Assistance

My Mom (65 years old with severe keen problems) traveled by Jet Airways from Chennai to Newark on June 13th. She had to undergo lot of pain/stress/difficulty at Brussel's airport to get the wheel chair assistance in the Flight number 9W 266 from Chennai to Brussels.

I have specifically booked Jet airways hoping that their customer service would be better than Airindia. For that reason I spend $600 US extra to get the ticket.(Paid $250 to cancel my air India ticket, Jet airways fare was $350 more than air India ticket fare).

Whoever is in charge of providing wheel chair in Brussels airport refused to provide, they urged my mom to walk along with them. At last after undergoing lot of stress, panic, etc... at that age Air hostess fought with the wheel chair personnel and they helped.

My hearful thank to those Air hostesses, but people like me are ready to pay extra for this service if needed. Why airlines are giving hard time to provide such assistance.?

--Bala

Company: Jet Airways
Country: India

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