Jet Airways
Baggage lost

The Manager

Jet Airways

Bangalore

I travelled with Jet Airways flight 9W 2741 on 10 AUG 09 . I clarified from Hyderabad Jet Airways staff,

they are sure that baggage did not reach to hyderabad. How is this possible to mishandle the baggage is just boarding the direct flight.

After doing a lot of phone calls & efforts to reach the Jet Airways staff at Bangalore office were of no use, except that the baggage was declared missing and a compensation of Rs (about 3000) 450/Kg approximately was offered to me. This was more than a harassment & psychological trauma for me keeping in mind the losses & inconvenience I had to undergo because of Jet Airways incompetence behavior & lack of co-operation. Though baggage itself costs 4000/ . and item inside bag costs approx Rs 30000 .

Jet Airways staff are so negligent and careless about the baggage loss that they came for the settlement just after 7 days. Although its mentioned on their site that tracing process for the lost baggage is 14 days.

This seems to be routine thing from Jet Air ways. Its normal thing for them to just give the compensation of 450/kg rather than putting efforts in tracing the lost baggage and bearing the sense of

resposiblity from their side.

Its horrible experience I had undergone and have faced such an incompetence and careless staff. I want simple reason why the baggage is not in trace and whats reason for coming for settlement within 7 days

. This shows how much confidant Jet Airways staff is on their carelessness and incompetency that they won't be able to trace.

I want my baggage not your cheap compensation for the loss and clear explanation why Jet Airways stopped tracing bag within 7 days and declared LOST .

Thanks,

Neha

9663398210

Company: Jet Airways
Country: India

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