JETAIRWAYS
Not provided boarding pass & Worst customer service experience

Hi Mr Naresh Goyal,

I had a quite bit of weird and worst experience on 29 Oct at patna international airport. It is fairly minor compared to the other complaints if some take to the responsibility. I have reached airport allmost one hour before flight departure time. i have request many times to customer service desk for my boarding pass but they said i was late so they allotted seat to other passenger and also Mr. Suhash & Mr. Rashid (jetairways emp) said seat are full hence they can't issue boarding pass. also said he busy and come after 45 min later.he was very rude.

Reason for late:- As i was holding jetlight flight ticket but @ airport no where mention jetlight flight boarding pass will available @ jetairways counter.

Complain:

1). How can they issue my seat to other passenger as i paid ticket cost and i have not canceled my ticket?

2). As i booked 2 ticket one for me and other for my friend, My friend had informed to jetairline emp to hold boarding pass as i was bit late. thay why they issue ticket to waiting list passenger?

3). I was traveling to Jetlight flight but holding jetlight ticket but @ patna airport ..not even single counter seen for jetlight counter ..after spending 15 to 20 time to find out that i will get jetlight flight boarding pass @ jetairways counter ..so it was not my mistak that came late.

4). Both Mr. Reshid & Mr. Subash Jet emp didnot explain ticket cancelation process?

Bcoz of all these problem i have to pay 13, 000/- to extra to come via airline ..

Thanks & Regards

Chandramani

Company: JETAIRWAYS
Country: India

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