Jet Airways
Airline Service grievence against their privilage programme

Airline Service grievence against their privilage programme

Sir,

I was going through a consumer website & came across your email id & hence am writing this email.

I've been flying on Jet Airways and as a privilege member for a over 4 and a half years - a fairly long time, accumulated over 25, 000 – points.

However subsequently due to not having the opportunity to fly with them they down graded twice in the last 6 mths to 18, 000 points and cut my points & my tier status from silver to Blue Plus & they are doing so again as they say that the points are expiring.

I did not say anything initially at that time, but now I am unable to understand that as a reward point’s program for customer benefit they are adopting negative tactics with consumers.

When consumers pay for tickets they are spending money, how can their benefits or rewards be taken back from a customer for points already credited to his name/account.

Regards,

Arden D’souza

Mumbai

Company: Jet Airways
Country: India

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