Jet Airways india ltd
Damage, loss of bag

With immense pain i am writing this letter to you, as nobody from jet airways posted at ahmedabad airport is concerned for customer grievances. Person there are rude & not willing to help or solve customer problem.

I had returned from srilanka on 4th nov. 09 morning & took 5:40am Jet flight 9w 2001 from Mumbai to ahmedabad, after reaching ahmedabad i found my bag damage which was beyond repair, but your people suggested they will take it for repair or replacement of the shell, you will be surprised to know no body turned up on the given time to pick up the bag, after making repeated call one driver came to collect that. After 2-3 days i enquired about the status & they told that somebody will come to deliver on Sunday but nobody turned up. Again i called on 9 nov.09 Monday they told they will deliver after 6:30pm but after repeated reminder one person turned up at 10pm without proper repair. I returned the bag & made complain to the concerned person Mr. Dron but till date my problem has not been not solved, my mail to customer care has also not resulted any result, i am still waiting for their reply.

Is it so that for travelling by jet airway customer has to buy a new bag every time, if it is so then please mentioned the same on ticket.

The response from the customer care & Jet people at ahmedabad airport is not helpful & not customer friendly.

Hope you will look into this matter & take proper action for speedy settlement.

Thanking you & Best Regards,

Samir Kuma

Company: Jet Airways india ltd
Country: India

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