Jet Lite
Loss due to flight delay

Hi

I had my Jet Lite flights S2 322 on 15th Nov from Patna to Delhi at 2.30PM (Seat No: 17A) and a connecting flight from Delhi to Bangalore by Jet airways at 17:50PM. However the flight was delayed by over 2 hours and left at 04.30PM due to which I had to miss my connecting flight and book the next flight at 20.10PM by Jet airways 9W 0834 (Seat No: 26C). Due to this cancellation and re-booking I had to pay an additional amount of Rs. 5100/- for no fault of mine. I have all the document in this regard and the boarding pass clearly indicates the delay in Jet Lite flight from Patna.

I had booked both flights belonging to Jet hoping that in case if any delays it would be managed by putting me onto the next flight as they both belong to same company Jet, however the staffs at the Patna airport could not do anything and ultimately I had to shell out additional money from my pocket when I was not at fault at all. I am very disappointed with this service and had hoped to receive better treatment, I atleast expected to be put onto the next flight as both airlines belong to Jet without any additional cost. However that was not the case and it was important for me to travel as I was traveling to London UK on the following day.

My booking reference PNR number is “HAPLOS” (Cancelled Ticket no: 5895621488662 and new ticket no: 589217386698) and have all the relevant documents that may be required. Can you guide me how to take further action against them in this regard. I have been writing to both Jet airliners but have not received any response.

Regards

Pratap

Company: Jet Lite
Country: India

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