Kenstar/ automatic washing machine
Pictures of d flat

Dear sir,

I am an Electrical Engineer and I had purchased a Kenstar fully automatic washing machine 3 years back from a shop Ashirwad at Faizabad road, near Indira Nagar, Lucknow. After one year it stoped working and was repaired by your service centre, but after repairing it worked one more year. Now it has stoped working, there was drainage problem, so I informed your service centre at the end of August your service engineer came and told us that there is low voltage supply in your house so it is not working. After that I purchased a voltage stabilizer, but the machine was still not working, so I again lodged a complaint on phone no. 0522-4047689 on 13-09 and retained the complaint no. which is 5Q0180809130077. Your call centre promised me to send the man within 24 hours, but no body turned up. I again contacted to your call centre on 15-09 and they send a man in the night who told us that your house was locked yesterday, while I was so ill that I had not gone anywhere and also my wife and children were at home. Now without opening the machine he has diclaired that the card of the machine is faulty so it has to be changed, then I said that machine is working and only pump is not working please check the pump, but he refused and said I know better, now after that I contacted your service centre to change the card at the earliest many times but to no avail, They always promise me to forward my complaint. Therefore I request you to look into the matter and do whatever possible at the earliest, and please do not send the same service engineer again.

Yours Truly

Er. Syed Laique Ahmad

C-1248, Indira Nagar,

Lucknow.

Mobille-9839888240

Company: Kenstar/ automatic washing machine
Country: India

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