Kenstar/Food Processor
Post lodging a complaint nothing has happened

Dera Sir / Mam,

This is to bring to your kind notice that recently I had bought a Kenstar food processor in Mumbai. After few days I had come across a problem with the locking system of the machine.

Hence I had lodged a complaint on 10.05.09 over the phone and I was told that within next 24 hrs somebody would visit my house to solve the issue.

On 12th morning (12.05.09) when nobody had come to resolve the issue ; I called the customer care no of Kenstar again and I was intimated that the call was closed one day back.

My question is if nobody had visited my house till now from the company ; how this call is shown as closed.

I do not understand how a reputed company like Kenstar has shown such a irresponsible gesture towards the customer; because of this horrible post sales service we are suffering a lot and would require your help on the same.

Regards,

Chitrajit Chakrabarti

Contact no=09930214542

Company: Kenstar/Food Processor
Country: India

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