KENSTAR/Washing Machine Model LS63
Faulty machine since the date of purchase

I had purchased a KENSTAR Washing Machine Model No. LS63 from M/s Mass Marketing, Durga Market, Asansol on Jan21.Since the very next day the cover of the dryer started giving problems, it used to open all of a sudden on its own. I had registered a complaint for replacement of the machine but the dealer said that a machine can only be replaced when there is an engine fault, and then made some temporary arrangement to check the fault. The problem persisted and it has occurred atleast 5 times since the date of purchase, and each time the mechanic made some cosmetic arrangements. Now 1 year has passed and the dealer is asking for a hefty amount to correct the entire thing and bring a permanent solution to it. My query is when the dealer had a permanent solution for it why did he not do it in the first place and waited for the expiry of the warranty period. The KENSTAR website is virus affected and I am unable to register my complaint. I heard of CNBC AWAZ PEHREDAAR and have even some of its shows, and am solely trusting on your channel so that my woes could end.

Company: KENSTAR/Washing Machine Model LS63
Country: India

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